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Western Digital cloud services down for 4 days

  • Service Outage

    03 Apr 2023
    Outage

    We are currently experiencing a service interruption that is preventing customers from accessing the My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS 5, SanDisk ibi, SanDisk Ixpand Wireless Charger service. Our team is working urgently to resolve the issue and restore access as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.

  • Service Outage

    02 Apr 2023
    Outage

    Western Digital is currently experiencing a service outage impacting the following products: My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS5, SanDisk ibi, SanDisk Ixpand Wireless Charger.

    We are working to restore service. We apologize for any inconvenience. Next update will be posted on Monday, April 3.

  • Server Issues

    25 Jan 2022
    Resolved

    We are seeing issues with the proxy service in several regions. Service quality is currently degraded. We are investigating and working towards restoring full service.

    2022-01-25 00:00:20-05:00: Proxy service quality is returning to normal. Our investigations continue and we are closely monitoring the health of the cluster.

    2022-01-26 10:48:38-05:00: Proxy service quality has returned to normal. Symptoms are resolved and remediation work is complete. We are actively monitoring service health. Our focus is now shifting to researching contributing causes, which we will roll into our continuous service improvement efforts.

  • My Cloud Home or ibi device connection issues

    01 Oct 2021
    Resolved

    We experienced an issue with our service that brought your My Cloud Home or ibi device offline. We understand that your data is important to you, and the content on your device is not at risk from this outage.

    The issue has been addressed with an update that is now available. The update will install automatically within a few hours, or you may speed up the process by power cycling the unit once.

  • User login issue

    24 Sep 2021
    Resolved

    We are experiencing authorization issues.

    Issue is now resolved.

  • Intermittent password resets

    20 Apr 2021
    Resolved

    We are experiencing intermittent issues with password resets.

    Issue is now resolved.

  • User login issue

    20 Apr 2021
    Resolved

    We are experiencing authorization issues.

    Issue is now resolved.

  • Intermittent access issue

    9 Mar 2021
    Resolved

    Some users may see the error message “Something went wrong please check that you have an active internet connection and try again.

    We are currently investigating the issue. Users should be able to login when they try again.

    Issue is now resolved.

  • My Cloud Services Planned Maintenance

    17 Nov 2020
    Maintenance

    My Cloud services will be undergoing maintenance between 8am-2pm PST

    Customers would be expecting intermittent issues with accessing the appstore on My Cloud Home devices

    An update will be posted once this is completed

  • My Cloud Services Planned Maintenance

    20 Aug 2020
    Maintenance

    My Cloud services will be undergoing maintenance between 8am-12pm PST

    Customers would be expecting intermittent issues with accessing the appstore on My Cloud Home devices

    An update will be posted once this is completed

  • Intermittent access issue

    21 Apr 2020
    Resolved

    Customers in China may experience intermittent access issues.

    Issue is now resolved.

  • Intermittent access issue

    02 Aug 2019
    Resolved

    Customers in China may experience intermittent access issues.

    Issue is now resolved and team is looking to identify the root cause.

  • Cloud service issue

    28 Nov 2018
    Resolved

    We are seeing issue with logging into My Cloud Home product line

    Issue is now resolved and team is looking to identify the root cause

  • Enabling Google Drive fails on Social and Cloud Import App for some accounts

    18 Oct 2018
    Resolved

    Enabling Google drive on Social and Cloud Import app is experiencing issues on certain Google accounts

    My Cloud team has identified the root cause and is working on it

  • Server Issues

    10 oct 2018
    Resolved

    We are seeing issues with proxy server in EU and APAC region

    Issue is now resolved and team is looking to identify the root cause

  • Server Maintenance

    29 Aug 2018
    Maintenance

    Regular maintenance for servers with no service disruption between 11am to 1pm PST

    Systems should be all back up with no service disruption

  • Intermittent Connectivity issues with Cloud Services

    17 Apr 2018
    Resolved

    Intermittent connectivity issues with cloud services between 11:20 AM PST to 12:00 PM PST

    Issue is now resolved and team is looking to identify the root cause

  • Intermittent Connectivity issues with Cloud Services

    16 Apr 2018
    Resolved

    Intermittent connectivity issues with cloud services between 12:30 PM PST to 1:30 PM PST

    Issue is now resolved and team is looking to identify the root cause

  • Connectivity issues with IFTTT

    23 Feb 2018
    Resolved

    All the IFTTT applets published for My Cloud Home are currently facing issues

    Root cause identified and the issue is now resolved

  • Content Import fails with Facebook provider

    16 Feb 2018
    Resolved

    We have fixed the issues, completed tests and created the app with new rules & policies for retrieving photos and videos as needed for Facebook

    We have submitted required information and requested expedited certification process

    Social and Cloud import app got approved by Facebook and the service is back online now

  • Cloud service connectivity issues

    1 Feb 2018
    Resolved

    Intermittent connectivity issues with cloud services between 3:15 PM PST to 6:55 PM PST

    Issue is now resolved and team is looking to identify the root cause

    Root cause has been identified and fixed

  • Connectivity Issues for Alexa and IFTTT Services

    8 Jan 2018
    Resolved

    Authentication provider CDN had issues

    Root cause identified and the issue is now resolved

  • Intermittent AWS Connectivity Issues in Oregon region

    18 Oct 2017
    Resolved

    No Service or Customer Disruption expected for My Cloud Home services.

    Please look at https://status.aws.amazon.com/ for further details

    Started seeing issues between 2:00pm – 2:30pm PST

  • Read More

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