Service Outage
03 Apr 2023
Outage
We are currently experiencing a service interruption that is preventing customers from accessing the My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS 5, SanDisk ibi, SanDisk Ixpand Wireless Charger service. Our team is working urgently to resolve the issue and restore access as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.
Service Outage
02 Apr 2023
Outage
Western Digital is currently experiencing a service outage impacting the following products: My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS5, SanDisk ibi, SanDisk Ixpand Wireless Charger.
We are working to restore service. We apologize for any inconvenience. Next update will be posted on Monday, April 3.
Server Issues
25 Jan 2022
Resolved
We are seeing issues with the proxy service in several regions. Service quality is currently degraded. We are investigating and working towards restoring full service.
2022-01-25 00:00:20-05:00: Proxy service quality is returning to normal. Our investigations continue and we are closely monitoring the health of the cluster.
2022-01-26 10:48:38-05:00: Proxy service quality has returned to normal. Symptoms are resolved and remediation work is complete. We are actively monitoring service health. Our focus is now shifting to researching contributing causes, which we will roll into our continuous service improvement efforts.
My Cloud Home or ibi device connection issues
01 Oct 2021
Resolved
We experienced an issue with our service that brought your My Cloud Home or ibi device offline. We understand that your data is important to you, and the content on your device is not at risk from this outage.
The issue has been addressed with an update that is now available. The update will install automatically within a few hours, or you may speed up the process by power cycling the unit once.
User login issue
24 Sep 2021
Resolved
We are experiencing authorization issues.
Issue is now resolved.
Intermittent password resets
20 Apr 2021
Resolved
We are experiencing intermittent issues with password resets.
Issue is now resolved.
User login issue
20 Apr 2021
Resolved
We are experiencing authorization issues.
Issue is now resolved.
Intermittent access issue
9 Mar 2021
Resolved
Some users may see the error message “Something went wrong please check that you have an active internet connection and try again.
We are currently investigating the issue. Users should be able to login when they try again.
Issue is now resolved.
My Cloud Services Planned Maintenance
17 Nov 2020
Maintenance
My Cloud services will be undergoing maintenance between 8am-2pm PST
Customers would be expecting intermittent issues with accessing the appstore on My Cloud Home devices
An update will be posted once this is completed
My Cloud Services Planned Maintenance
20 Aug 2020
Maintenance
My Cloud services will be undergoing maintenance between 8am-12pm PST
Customers would be expecting intermittent issues with accessing the appstore on My Cloud Home devices
An update will be posted once this is completed
Intermittent access issue
21 Apr 2020
Resolved
Customers in China may experience intermittent access issues.
Issue is now resolved.
Intermittent access issue
02 Aug 2019
Resolved
Customers in China may experience intermittent access issues.
Issue is now resolved and team is looking to identify the root cause.
Cloud service issue
28 Nov 2018
Resolved
We are seeing issue with logging into My Cloud Home product line
Issue is now resolved and team is looking to identify the root cause
Enabling Google Drive fails on Social and Cloud Import App for some accounts
18 Oct 2018
Resolved
Enabling Google drive on Social and Cloud Import app is experiencing issues on certain Google accounts
My Cloud team has identified the root cause and is working on it
Server Issues
10 oct 2018
Resolved
We are seeing issues with proxy server in EU and APAC region
Issue is now resolved and team is looking to identify the root cause
Server Maintenance
29 Aug 2018
Maintenance
Regular maintenance for servers with no service disruption between 11am to 1pm PST
Systems should be all back up with no service disruption
Intermittent Connectivity issues with Cloud Services
17 Apr 2018
Resolved
Intermittent connectivity issues with cloud services between 11:20 AM PST to 12:00 PM PST
Issue is now resolved and team is looking to identify the root cause
Intermittent Connectivity issues with Cloud Services
16 Apr 2018
Resolved
Intermittent connectivity issues with cloud services between 12:30 PM PST to 1:30 PM PST
Issue is now resolved and team is looking to identify the root cause
Connectivity issues with IFTTT
23 Feb 2018
Resolved
All the IFTTT applets published for My Cloud Home are currently facing issues
Root cause identified and the issue is now resolved
Content Import fails with Facebook provider
16 Feb 2018
Resolved
We have fixed the issues, completed tests and created the app with new rules & policies for retrieving photos and videos as needed for Facebook
We have submitted required information and requested expedited certification process
Social and Cloud import app got approved by Facebook and the service is back online now
Cloud service connectivity issues
1 Feb 2018
Resolved
Intermittent connectivity issues with cloud services between 3:15 PM PST to 6:55 PM PST
Issue is now resolved and team is looking to identify the root cause
Root cause has been identified and fixed
Connectivity Issues for Alexa and IFTTT Services
8 Jan 2018
Resolved
Authentication provider CDN had issues
Root cause identified and the issue is now resolved
Intermittent AWS Connectivity Issues in Oregon region
18 Oct 2017
Resolved
No Service or Customer Disruption expected for My Cloud Home services.
Please look at https://status.aws.amazon.com/ for further details
Started seeing issues between 2:00pm – 2:30pm PST
